SHIPPING TIMES/ MAKING TIME
All pieces of Rachelle Jewellery are handmade to order in our London studio and therefore can take up to 3 weeks for delivery. If you do need your design urgently please get in touch and we will speed things up as much as possible.
All orders sent to the UK are delivered via recorded delivery.
REST OF WORLD DELIVERY
All orders sent to the rest of the world are delivered via recorded delivery.
CUSTOMS AND DUTIES
Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.
We recommend you contact us or your local customs authority to determine what this price is before ordering if you have any concern.
Parcels will need to be signed for in person, so please state a delivery address where you will be present at the time of delivery (home or work). In the event that no-one is available to receive your item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot. If you would like to return an item please be aware that the first attempted date of delivery will be counted as date in which goods were received.